OPTICS MANAGEMENT SOFTWARE
Directing its activity to the continuous search for solutions that meet the new challenges of the optical industry, F3M provides solutions whose characteristics and specificities confer a new mobility and an image of modernity to entities operating in the optical industry.
Supported Web technology these solutions ensure full autonomy to make all content management and promote a strong stimulation of the optical communication with the market.
CLIENTS AREA
The Optiweb facilitates the implementation of new processes supported by the Internet , which complement the traditional business models. This solution promotes an increasing customer loyalty to the optical as investment in strengthening the relationship through more rapid and convenient for the customer communication channels.
• Interaction continues between Optics and Clients;
• Request to amend the client record;
• The customer has easy access to your account information;
• Consultation of financial documents (partial and controlled);
• Provision of medical agenda and ability to perform the pre - appointments;
• Sending messages and suggestions for optics;
• Surveys Online Customer Satisfaction.
INTERNAL AREA
Constituting an important tool in supporting the communication system between officials of optics, the Optiweb actively contributes to improving the quality and increasing the effectiveness of internal communication.
• Provision of corporate information to all employees of optics;
• Diffusion facilitated an endless array of information within the staff: Campaigns, news, specialty items, press releases, internal training, etc.;
• Creation of thematic areas for internal consultation;
• " Who's Who " of their perspective;
• Internal News optics.